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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IPN fail notifications from Paypal

    Asked by DaystarEd on March 22, 2016 at 12:37 PM

    Hello, I keep getting this email from Paypal:

    Hello Nikki Johnson , 

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    https://www.jotform.com/ipns/paypal.php 

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. 

    Thank you for your prompt attention to this issue.

    Thanks,

    PayPal 

     

    I do not know what this means, please help.

    IPN JotForm problem style size
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    JotForm Support

    Answered by BDAVID on March 22, 2016 at 12:42 PM

    Thanks for contacting us, I am forwarding this issue to our second level, you will be updated via this thread when this gets fixed.

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    Answered by DaystarEd on March 24, 2016 at 11:08 AM

    Hello, I have not recieved a response regarding my IPN issue.

    Thank you!

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    JotForm Support

    Answered by david on March 24, 2016 at 11:44 AM

    Our developers have not yet had a change to address your ticket.  It has been assigned and given a rather high priority level so it should be taken care of soon.  We will let you know via this thread as soon as it has.

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    JotForm Support

    Answered by NeilVicente on March 25, 2016 at 03:02 AM

    @DaystarEd

    This issue should now be resolved. Please do inform us if you keep receiving emails like this from PayPal from here on out.

    Thanks!

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    Answered by Ashley  on March 28, 2016 at 11:43 AM

    Good morning,

    I am still getting the same email from Paypal regarding the IPN issue.

     

    Thank you!

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    JotForm Support

    Answered by david on March 28, 2016 at 12:19 PM

    I will open this ticket again to have the developer have another look.  We will let you know as soon as we have any further information.  Thank you for bringing this to our attention.

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    JotForm Support

    Answered by NeilVicente on March 28, 2016 at 04:22 PM

    When exactly did you receive the latest email from PayPal?

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    Answered by Ashley  on March 29, 2016 at 11:47 AM

    March 25th at 10:14pm.

     

     

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    JotForm Support

    Answered by NeilVicente on March 29, 2016 at 11:51 AM

    In that case you no longer have to worry about it. We have ultimately rectified the cause of the problem yesterday, 28th of March.

    Cheers!

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    Answered by DaystarEd on September 16, 2016 at 02:42 PM

    Good morning, I am getting this same email from Paypal again.

     

    Hello Nikki Johnson , 

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    https://www.jotform.com/ipns/paypal.php 

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. 

    Thank you for your prompt attention to this issue.

    Thanks,

    PayPal 

     

    Please advise