What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    sender name when creating auto response

    Asked by OSTA2015 on March 22, 2016 at 03:47 PM

    I am trying to leave the Sender Name Blank so when an email goes out it just has the email account that i am sending from but for some reason it keeps putting JotForm in the Sender Name area. How do i make it so it remains blank ¸




    this is how it shows when i submit a form and don`t want people submitting to see the JotFom


  • Profile Image
    JotForm Support

    Answered by Kiran on March 22, 2016 at 04:15 PM

    Unfortunately, it is required to select one of the fields from the form to be as Sender Name. It is recommended not to leave it blank to avoid email bouncing related issues. Hence, if the field is not selected, it defaults with the text JotForm. 

    Please refer to the guide below that can help you with more information on setting email alerts avoiding bounce related issues.


    Hope this information helps!