What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit, stuck on "Please wait.." message

    Asked by rubbabubba on March 23, 2016 at 11:15 AM

    it just says 'please wait' and nothing else happens. I used the platform embed code? please help

    Page URL:
    www.rubba-bubba.co.uk/book-a-class

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    JotForm Support

    Answered by Jan on March 23, 2016 at 11:44 AM

    I cloned your form and did a test submission, it was successful. After that, I visited your webpage where the form is embedded. I also did a test submission and I was able to replicate the problem.

    I can see that you are using Wordpress. Please try to re-embed the form using the Iframe method. This will prevent script conflicts between the form and the webpage.

    Let us know if the issue is still the same. Thank you.

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    Answered by rubbabubba on March 23, 2016 at 12:05 PM

    HI, thanks but now i have a blank bit where the form is suppose to be.

     

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    JotForm Support

    Answered by Jan on March 23, 2016 at 12:26 PM

    Are you saying that you cannot see your forms in your account? Can you please try logging out and the logging back in to JotForm. Here's the login URL: https://www.jotform.com/login 

    I visited your webpage again and I can still see the form. Here's a screenshot:

    Thank you.

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    Answered by rubbabubba on March 23, 2016 at 04:00 PM

    I didn't update the screen, this was still the page that was conflicting. But i did sign out and went to my site rather than the 'preview changes' page on wordpress and sorted :) thanks

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    JotForm Support

    Answered by jonathan on March 23, 2016 at 04:38 PM

    I checked your website also and I can see the form was now properly embedded using the iframe embed code.

    I assume you meant all is working now at this time. Do let us know if there are still issue.

    Regards