Password reset isn't working

  • Profile Image
    Patricia Palmer 
    Asked on March 23, 2016 at 12:47 PM

    When I click the forgot your password option & enter my email it should let me click on the send reset instructions button but it won't.  I tried it in two different browsers.  Could I get my password reset please?


    Thank you,

  • Profile Image
    Answered on March 23, 2016 at 01:20 PM

    Hello Patricia,

    I did check our email logs but could not trace the password reset email which was sent. I also check your email address and it is not in our bounce list. 

    I have initiated the password recovery and now you should have received the email. Our email log also confirms that email was sent successfully:

    [2016-03-23 13:17:39] SENT to from via AMAZONSES 

    Can you please check if you have received the password reset instruction email or not? You may also like to check your spam folder as well.

    Thank you!