What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password reset isn't working

    Asked by Patricia Palmer  on March 23, 2016 at 12:47 PM

    When I click the forgot your password option & enter my email it should let me click on the send reset instructions button but it won't.  I tried it in two different browsers.  Could I get my password reset please?


    Thank you,

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    JotForm Support

    Answered by ashwin_d on March 23, 2016 at 01:20 PM

    Hello Patricia,

    I did check our email logs but could not trace the password reset email which was sent. I also check your email address and it is not in our bounce list. 

    I have initiated the password recovery and now you should have received the email. Our email log also confirms that email was sent successfully:

    [2016-03-23 13:17:39] SENT to patriciapalmer@suu.edu from noreply@jotform.com via AMAZONSES 

    Can you please check if you have received the password reset instruction email or not? You may also like to check your spam folder as well.

    Thank you!