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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you're having the exact same issue as the one in the original thread, we would like to apologize for any inconvenience, however, this issue is still being looked into and we are sorry if we cannot provide you any ETA to when it will be fixed. I have separated your thread so you will be notified separately once this issue is fixed by our developers.