Having issues submitting the form from our Shopify pages

  • Profile Image
    Yolanda Terry 
    Asked on March 24, 2016 at 11:55 AM

    It appears there is something going on with the code for the form itself on our SELL page when customers try to submit. Also, when they submit pictures on the form, they post sideways.  We go live at midnight and would appreciate a speedy response. http://passtheapple.com/pages/sell 


  • Profile Image
    Answered on March 24, 2016 at 12:24 PM

    I checked your page but it requires creating an account.  I attempted to create an account but the confirmation email did not send.  In any case, if your embedded form is not functioning properly, try changing to the iFrame code:


    That will insulate your form from the rest of the page and ensure there are no conflicts between your form and scripts running in your page.

    If that does not solve the issue, let us know how we can access the page without a login and we will be happy to have another look.

  • Profile Image
    Answered on March 24, 2016 at 01:44 PM

    Please forgive my ignorance however how to do I access the code?  In addition, is this something Shopify can help me download or will I need to reach out to a developer?

  • Profile Image
    Answered on March 24, 2016 at 01:54 PM

    I am not quite sure what you mean by access the code Antonio?

    I presume that you are asking about the iframe code mentioned by my colleague? If so you can check out the following guide: How to get the jotform iFrame Code

    It will show you how to get the iframe code.

    If you are by some chance wondering how to access the code on your Shopify website, that you might need to contact your developer. Alternatively, you can check out the following guide: Adding Form to Shopify Store Frontpage

  • Profile Image
    Answered on March 24, 2016 at 03:13 PM

    Thank you.  One more question...I am now able to log on to Jotform...how do I get to the toolbar that has Publish on it.

  • Profile Image
    Answered on March 24, 2016 at 03:25 PM

    From the "My Forms" section of your account.  Select the form you would like to publish, then click on Edit Form:

    That will open your form in the form builder which has the toolbar you are looking for.