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kparisAsked on March 24, 2016 at 3:19 PM
Help,
I need to have all my templates in one account. For some reason I cannot seem to make this happen.
Today I received notification that one of the accounts has been upgraded but I did not request an upgrade. UGH! I do not want to start getting double billed again.
What to do?
Kimberly Paris 619.647.6903
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Kevin Support Team LeadReplied on March 24, 2016 at 4:37 PM
I need to have all my templates in one account. For some reason I cannot seem to make this happen.
I'm not sure if understand what are you trying to achieve, with all templates in one account I think that you are referring to sub-accounts, you may share forms with a sub-user account by following this guide: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.
If you want, please open a new thread and we will be glad to help you with this.
Regarding to the email that you received, I checked your account and seems like you have only one subscription active, I have also checked our email records and I do not see anything about an upgrade, perhaps this email was sent due to an error so you may disregard this email and I can confirm that you only have a subscription which is a premium monthly.
If you have more questions, please let us know we will be glad to help.