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  • Profile Image

    Why I received an email notifying that I upgraded my account today when I did not do that?

    Asked by kparis on March 24, 2016 at 03:19 PM

    Help,

     

    I need to have all my templates in one account.  For some reason I cannot seem to make this happen.  

    Today I received notification that one of the accounts has been upgraded but I did not request an upgrade.  UGH!  I do not want to start getting double billed again.

     

    What to do?

    Kimberly Paris 619.647.6903

    my account did not upgrade billed one account upgraded all
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 24, 2016 at 04:37 PM

    I need to have all my templates in one account.  For some reason I cannot seem to make this happen.  

    I'm not sure if understand what are you trying to achieve, with all templates in one account I think that you are referring to sub-accounts, you may share forms with a sub-user account by following this guide: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    If you want, please open a new thread and we will be glad to  help you with this. 

    Regarding to the email that you received, I checked your account and seems like you have only one subscription active, I have also checked our email records and I do not see anything about an upgrade, perhaps this email was sent due to an error so you may disregard this email and I can confirm that you only have a subscription which is a premium monthly. 

    If you have more questions, please let us know we will be glad to help.