I'm getting an authentication error when trying to link to Braintree payments.

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    Asked on March 25, 2016 at 12:55 AM

    Before I started creating my form, I entered my merchant ID as well as API keys. Now when I go to preview my form, I'm receiving an error message: "Payment processing for this form will not work due to a Braintree authentication error. Please contact form owner for more assistance."

    When I click on "Braintree" under payment tools, (which I thought might be where I need to go to fix this) I get a message that I need to delete my existing payment tool before adding another one. I'm not aware that I have any other payment tool.

    Can you give me any information about where to enter my API keys from Braintree, and how to delete my existing payment tool, if that step is necessary?


    Thank you.

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    Answered on March 25, 2016 at 05:11 AM

    Is this the form you are working on https://www.jotform.com/60837678413868

    When I inspected your form I did not saw error message you mentioned. Were you able to resolve your issue?

    If you are still getting same error message, I would suggest you to check if your entered correct BrainTree credentials.

    Select Braintree payment field and click on wizard icon, to check your BrainTree credentials.

    You can delete existing payment toll by clicking on delete option. 

    If you are working on some other form, please provide us ID of that form. You can also provide us a screenshot of error message that is shown when you open your form. 

    Hope this will help. Let us know if you need further assistance.

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    Answered on March 25, 2016 at 06:08 AM

    Yes, I did eventually resolve this myself, probably just before you looked at it. Thanks!

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    Answered on March 25, 2016 at 06:17 AM

    I am glad to hear that you have resolved your issue.

    Feel free to contact us if you have any other issues or questions.