What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting an authentication error when trying to link to Braintree payments.

    Asked by jacberlo on March 25, 2016 at 12:55 AM

    Before I started creating my form, I entered my merchant ID as well as API keys. Now when I go to preview my form, I'm receiving an error message: "Payment processing for this form will not work due to a Braintree authentication error. Please contact form owner for more assistance."

    When I click on "Braintree" under payment tools, (which I thought might be where I need to go to fix this) I get a message that I need to delete my existing payment tool before adding another one. I'm not aware that I have any other payment tool.

    Can you give me any information about where to enter my API keys from Braintree, and how to delete my existing payment tool, if that step is necessary?

     

    Thank you.

    braintree Getting contact form message payment tool preview
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 25, 2016 at 05:11 AM

    Is this the form you are working on https://www.jotform.com/60837678413868

    When I inspected your form I did not saw error message you mentioned. Were you able to resolve your issue?

    If you are still getting same error message, I would suggest you to check if your entered correct BrainTree credentials.

    Select Braintree payment field and click on wizard icon, to check your BrainTree credentials.

    You can delete existing payment toll by clicking on delete option. 

    If you are working on some other form, please provide us ID of that form. You can also provide us a screenshot of error message that is shown when you open your form. 

    Hope this will help. Let us know if you need further assistance.

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    Answered by jacberlo on March 25, 2016 at 06:08 AM

    Yes, I did eventually resolve this myself, probably just before you looked at it. Thanks!

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    JotForm Support

    Answered by BJoanna on March 25, 2016 at 06:17 AM

    I am glad to hear that you have resolved your issue.

    Feel free to contact us if you have any other issues or questions.