- eileen_kelly621Asked on March 25, 2016 at 09:21 AM
Our Notification Emails and Google Drive Integrations stopped sending today.
I changed the Notification email destination to my email address and it appears to work. However, they need to be delivered to our main email address: firstname.lastname@example.org
It is our Curbside Checkin Form.
- CarinaAnswered on March 25, 2016 at 10:34 AM
I checked and our mail log shows that the emails have failed:
I created a test form and made test submissions with default sender address (email@example.com) and with custom sender email and the emails also failed.
I've sent a test email to firstname.lastname@example.org email address. Can you please confirm if you received it? If not you should contact your email provider for more information.
Let us know if the problem persists.
- eileen_kelly621Answered on March 25, 2016 at 10:43 AM
We received the test email!
- JotForm UI DeveloperberilAnswered on March 25, 2016 at 11:36 AM
Thank you for confirming and we are sorry for the inconvenience that may have caused. Your email address, email@example.com is IN our bounce list.
I've removed it from our bounce list.
To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.