What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notification Emails stopped being delivered today

    Asked by eileen_kelly621 on March 25, 2016 at 09:21 AM

    Our Notification Emails and Google Drive Integrations stopped sending today.

     

    I changed the Notification email destination to my email address and it appears to work.  However, they need to be delivered to our main email address:  info@doguroo.com

     

    It is our Curbside Checkin Form.

     

    Thansk,

    Eileen

    Page URL:
    http://doguroo.com/online-forms/curbside-check-in/

    Emails emails stopped integrations and email
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    Answered by Carina on March 25, 2016 at 10:34 AM

    I checked and our mail log shows that the emails have failed:

    I created a test form and made test submissions with default sender address (noreply@jotform.com) and with custom sender email and the emails also failed. 

    I've sent a test email to  info@doguroo.com email address. Can you please confirm if you received it? If not you should contact your email provider for more information.

    Let us know if the problem persists.

  • Profile Image

    Answered by eileen_kelly621 on March 25, 2016 at 10:43 AM

    We received the test email!

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    JotForm Support

    Answered by beril on March 25, 2016 at 11:36 AM

    Thank you for confirming and we are sorry for the inconvenience that may have caused. Your email address, info@doguroo.com  is IN 
our bounce list.

     

     Results shows; 

    I've removed it from our bounce list.

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.