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  • Profile Image

    Email notifications are not coming through for all submissions

    Asked by lvbmarketing on March 25, 2016 at 11:05 AM

    Hello, 

     

    On many of our forms that have email notifications set up, it seems that random submissions are not being sent to our email.  For instance, on our "ADV Plus Display Order Form - 40% off" we didn't receive any of our last four submissions by email.  On all of the forms this is happending with I have gone in and double checked our notification settings and it is set up correctly.  It is not all submission, most are still coming through, but there is no pattern that I could see of which ones are not being sent. 

     

    thanks, 

    Leah

    Submissions email notifications all submissions all
  • Profile Image
    JotForm Support

    Answered by beril on March 25, 2016 at 11:58 AM

    Your email address, advantage@lafvb.com, originals@lafvb.com are IN 
our bounce list.

    Results shows;

     

    Reason(s) : smtp; 554 Service unavailable; Client host [a10-27.smtp-out.amazonses.com] blocked by
    zen.spamhaus.org; https://www.spamhaus.org/query/ip/54.240.10.27

    advantage@lafvb.com is NOT in the unsubscribe list

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I removed from the bounce and unsubscribe lists.

     

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.