- jimuk69Asked on March 26, 2016 at 09:36 AM
I have been having an issue today in that files sent via Jotform have not been reaching my Dropbox folder. I get all the expected notification of submission etc. I have been using this integration for a long time now and have not seen this issue before. It was working yesterday also. I have tried removing the integration and re-applying it but still it is not working. For now I have set up Google drive as the online storage folder and that worked fine. I wondered if you were aware of any issues currently.
- victorAnswered on March 26, 2016 at 12:12 PM
Sorry for the inconvenience. Our team has already created a ticket regarding this issue. I also verified and noticed that after submitting a form, no new files are being copied/created in the dropdown account.
As soon as we have any information, we will let you know as soon as this gets fixed.
- jimuk69Answered on March 26, 2016 at 02:14 PM
Thanks for the response, I'll await news on a fix for this.
- victorAnswered on March 26, 2016 at 02:16 PM
You are very welcome. As soon as we have any update. We will let you know.
- JotForm SupportEltonCrisAnswered on March 27, 2016 at 06:30 PM
The problem is now fixed. Kindly check.
There was a problem with Dropbox older API which breaks the integration and one of our developers has fixed it just now.
Our tests confirmed that it is working now.
- jimuk69Answered on March 28, 2016 at 10:07 AM
Thank you for your prompt attention. I have tested it and it all works well for me now.