What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dropbox Integration issue? No files added in dropbox after submitting a form

    Asked by jimuk69 on March 26, 2016 at 09:36 AM

    Hi

    I have been having an issue today in that files sent via Jotform have not been reaching my Dropbox folder. I get all the expected notification of submission etc. I have been using this integration for a long time now and have not seen this issue before. It was working yesterday also. I have tried removing the integration and re-applying it but still it is not working. For now I have set up Google drive as the online storage folder and that worked fine. I wondered if you were aware of any issues currently.

    Thanks Jim...

     

    Page URL:
    https://form.jotformeu.com/30855318848363

    dropbox JotForm thanks all
  • Profile Image

    Answered by victor on March 26, 2016 at 12:12 PM

    Sorry for the inconvenience. Our team has already created a ticket regarding this issue. I also verified and noticed that after submitting a form, no new files are being copied/created in the dropdown account.

    As soon as we have any information, we will let you know as soon as this gets fixed.

  • Profile Image

    Answered by jimuk69 on March 26, 2016 at 02:14 PM

    Hi

    Thanks for the response, I'll await news on a fix for this.

    Jim...

     

  • Profile Image

    Answered by victor on March 26, 2016 at 02:16 PM

    You are very welcome. As soon as we have any update. We will let you know.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 27, 2016 at 06:30 PM

    The problem is now fixed. Kindly check.

    There was a problem with Dropbox older API which breaks the integration and one of our developers has fixed it just now.

    Our tests confirmed that it is working now.

    Thank you!

  • Profile Image

    Answered by jimuk69 on March 28, 2016 at 10:07 AM

    Thank you for your prompt attention. I have tested it and it all works well for me now.

    Cheers

    Jim...