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    Dropbox Integration issue? No files added in dropbox after submitting a form

    Asked by jimuk69 on March 26, 2016 at 09:36 AM


    I have been having an issue today in that files sent via Jotform have not been reaching my Dropbox folder. I get all the expected notification of submission etc. I have been using this integration for a long time now and have not seen this issue before. It was working yesterday also. I have tried removing the integration and re-applying it but still it is not working. For now I have set up Google drive as the online storage folder and that worked fine. I wondered if you were aware of any issues currently.

    Thanks Jim...


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    Answered by victor on March 26, 2016 at 12:12 PM

    Sorry for the inconvenience. Our team has already created a ticket regarding this issue. I also verified and noticed that after submitting a form, no new files are being copied/created in the dropdown account.

    As soon as we have any information, we will let you know as soon as this gets fixed.

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    Answered by jimuk69 on March 26, 2016 at 02:14 PM


    Thanks for the response, I'll await news on a fix for this.



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    Answered by victor on March 26, 2016 at 02:16 PM

    You are very welcome. As soon as we have any update. We will let you know.

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    JotForm Support

    Answered by EltonCris on March 27, 2016 at 06:30 PM

    The problem is now fixed. Kindly check.

    There was a problem with Dropbox older API which breaks the integration and one of our developers has fixed it just now.

    Our tests confirmed that it is working now.

    Thank you!

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    Answered by jimuk69 on March 28, 2016 at 10:07 AM

    Thank you for your prompt attention. I have tested it and it all works well for me now.