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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form: unable to create PDF form.

    Asked by kura1136 on March 26, 2016 at 09:58 AM

    I cant figure out why there is a large space bt the first and second html or text field with the pdf download. It appears fine in the preview in Jotform but after converting to a pdf and downloading  it has a huge blank space that makes the form look funny.  Can you assist me in figuring out why?  I made sure there were no extra spaces bt the two text fields but it did not seem to help.  Ive provided the form and a screen shot.  Thank you


    As a follow up - my other forms which are designed the same way are not have this problem.  Your help would be greatly appreciated


    Page URL:

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    JotForm Support

    Answered by Nik_C on March 26, 2016 at 01:11 PM

    I was checking your form, and I have one question:

    Can you tell us if you have problem when you just create PDF from your form, or when the form is submitted by your customers and attached with PDF as well?

    We'll wait for your response.


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    JotForm Support

    Answered by Nik_C on March 26, 2016 at 01:15 PM

    Also, I was checking for Create PDF from form, try to uncheck "Include page breaks"

    And please let me know if that helped.

    Thank you!

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    Answered by kura1136 on March 27, 2016 at 10:31 AM

    I unchecked the Page Breaks and that did not effect the pdf.  The problem occurs when you create the PDF and it downloads my computer.  The view form or the edit form within Jotform it looks fine.

    I was thinking maybe the quicl solution is to simply recreate the form from scratch. 

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    Answered by kura1136 on March 27, 2016 at 10:48 AM

    i recreated the jotform and I had the same issue.  I deleted the text/section of the form i was having issue with and replaced it with a new text field with new type and the problem went away.  There must be something in the text from my google doc that im cutting and pasting.  Is there any way to look at the formating of the text in the field that im struggling with and see if there is some hidden "spaces"???

    Worse case scenario ill simply recreate the text field from scratch. Let me know if you have any ideas.


    thank you!

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    JotForm Support

    Answered by BDAVID on March 27, 2016 at 11:50 AM

    I tried creating a PDF form of your form: http://www.jotform.us/form/60774441408153, but it kept spinning and never created it:

    I also tried it in one of my forms, and the same issue happened, it looks like the Create PDF feature is not working at the moment, I will report it to our second level, you will be notified via this thread when this issue gets fixed.

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    JotForm Support

    Answered by beril on March 31, 2016 at 04:47 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.