What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms say "Form not found. This form is disabled."

    Asked by superioroutsidecooling on March 26, 2016 at 10:19 AM

    I embedded the iframe code onto my website, but when I go to view it, it says "Form not found. This form is disabled."

    Please advise ASAP. This is how clients contact us.

    Page URL:
    http://superioroutsidecooling.angelfire.com/services.html

    form is disabled iframe code autosuspended credit card phishing
  • Profile Image
    JotForm Support

    Answered by Jan on March 26, 2016 at 12:41 PM

    Your account was suspended automatically by our phishing detector tool. It is because the form is asking for credit card information. This is a violation of our terms of use. Here's a screenshot:

    You need to use our payment processors in order to charge the customer via credit card.

    We can re-activate your account but we need to delete that form. Let us know what you think.

    Thank you.