What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms suddenly disabled??

    Asked by NewRockstars on March 26, 2016 at 10:49 PM

    Can someone please respond. Why are my forms disabled again?

    Page URL:
    https://form.jotform.com/60848041532149

    My Forms
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 27, 2016 at 03:55 AM

    Hello NewRockstars,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "New Client OnBoarding" has fields asking for "Faceook, Instagram and Twitter login credentials" which makes your form suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again. 

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!

  • Profile Image

    Answered by NewRockstars on March 27, 2016 at 10:13 PM

    Thank you but I need to be able to add field forms that ask for their social media profile links. This is standard info that is public. Those field forms were removed from my form. I also had field forms which asked for the # of followers or fanpage likes which have also been removed. This is not phising. I am a social media manager that gets paid by companies to do this work. At the very least, I need links to their public social media profiles as well as their current # of followers or fanpage likes. Please advise. Thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 27, 2016 at 10:38 PM

    Hello  NewRockstars,

    Yes you can ask for social media links but not any login credentials.

    Thank you!