What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Impossible to connect with sub account

    Asked by savoir donner   on March 28, 2016 at 02:11 AM

    When trying to retrieve password, got this message "No user with this email address or username has been found."
    Thanks

    sub account sub style size height float
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    JotForm Support

    Answered by beril on March 28, 2016 at 04:23 AM

    I've checked your account I see that your account was suspended by our system. If a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I've re-activated your account. If you ar your sub-users are asking sensitive information, please delete them.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.