Impossible to connect with sub account

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    savoir donner  
    Asked on March 28, 2016 at 02:11 AM

    When trying to retrieve password, got this message "No user with this email address or username has been found."
    Thanks

  • Profile Image
    beril
    Answered on March 28, 2016 at 04:23 AM

    I've checked your account I see that your account was suspended by our system. If a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I've re-activated your account. If you ar your sub-users are asking sensitive information, please delete them.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.