What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrading - multiple server discount?

    Asked by techtriadinc on October 23, 2010 at 11:51 AM

    We'd like to upgrade from Premium to Professional but run more than one webserver. If we host this ourselves (on Linux servers running Plesk), is there a second server discount or pricing structure?

    You've had successful installations on Plesk machines, yes?

    Does it require its own Plesk domain license or can we set it up as a subdomain of an existing domain already hosted on the server (our main domain)?

    If no multiple account pricing discounts, can this be used from one machine to another? Or MUST the install be on the same machine as the domain using the forms?

    How long are software updates included on self-hosted Jotform installs? Is there an upgrade/update separate package? (If so, pricing?)

    Otherwise, are there any other hosting packages that give us Pro quantities that aren't hosted on our own servers and do they include all updates?

    Thanks for the info to ALL these questions. This is such a great product and we want to start using it more, so we've got lots of questions. Am also happy to take this to private email if you prefer (or even on the phone!)

     

    Sue Polinsky, President, TechTriad.com

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    JotForm Founder

    Answered by aytekin on October 24, 2010 at 01:35 AM

    We'd like to upgrade from Premium to Professional but run more than one webserver. If we host this ourselves (on Linux servers running Plesk), is there a second server discount or pricing structure?

    My guess is that you mean JotForm Application, not JotForm Professional. Is that right? The JotForm Professional version cannot be installed on a separate server. It is just like JotForm Premium but the only difference is there are higher limits.

    When you install JotForm Application on your own server, you can create upto 100 (or 1000) Professional accounts there and since you are using your own resources there are no limits on number of form submissions etc.

    If you need to install JotForm Application on multiple machines, you would need to purchase a separate copy, but I don't think you mean that.

     

    You've had successful installations on Plesk machines, yes?

    I'm not sure about Plesk but we test the new JotForm App v3 on CPanel/WHM machines. It requires V8 on the server though. It can only be installed as a root users. So, you would either need a root account or get your hosting provider to help you with that. The installation instructions are available here.

    Does it require its own Plesk domain license or can we set it up as a subdomain of an existing domain already hosted on the server (our main domain)?

    It does not care about your Plesk license. Here are the requirements for JotForm Application v3:

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    Requirements
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    - Linux/UNIX type of server
    - Apache
    - Apache modules: rewrite and mime
    - Apache configuration for root directory should have "AllowOverride All"
    - PHP 5.3 or higher
    - Mysql 5 or higher
    - V8  (Installation instructions: https://docs.google.com/View?id=ddsgqmk7_87gdwzjppx  )
    - Zip and Gzip
    - PHP CURL
    - Email Server (i.e Sendmail)

    Optional recommended:
    - PHP APC
    - Apache deflate
    - SSL on Apache

    Note that JotForm App v2, only requires PHP and Mysql, you can get that if you would like. The v2 does not look like the current site. It looks like v2.jotform.com. However, it is very stable and good form builder.

    If no multiple account pricing discounts, can this be used from one machine to another? Or MUST the install be on the same machine as the domain using the forms?

    Yes, you can carry JotForm Application from one machine to another as long as you do not keep it on the old machine. The domain can also be changed.

    How long are software updates included on self-hosted Jotform installs? Is there an upgrade/update separate package? (If so, pricing?)

    We provide free upgrades for up to 1 year.

    Otherwise, are there any other hosting packages that give us Pro quantities that aren't hosted on our own servers and do they include all updates?

    Yes, if you use this JotForm site, it is hosted in our servers and you get all updates instantly. That's is the beauty of SaaS.