What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My emails are not being sent.

    Asked by crenshaws on March 28, 2016 at 10:38 AM

    I am no longer getting emails sent from jotform. The only way to check my forms inbox is to login to jotform and check that way. Its doing it to all my forms. Why is this?

    Emails sent not being sent My Forms JotForm check
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    Answered by Huberson on March 28, 2016 at 11:55 AM

    Your email address was actually in bounce list. Since it has been removed you should be able to receive emails now.

    To help you prevent similar issue in the future please refer to these guides:

    - How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Whitelisting-JotMails-IP-Addresses

    - How-to-remove-your-email-address-from-bounce-list 

     

    Contact us anytime if more help is needed.