Email Notifications: Why my form is not going to my email again?

  • houstonfinance
    Asked on March 28, 2016 at 12:15 PM

    My form stop going to my email again. Last time this happen it was a bounce problem on your end

    Page URL: http://houstonfinance.com/Application5.html
  • Kevin Support Team Lead
    Replied on March 28, 2016 at 1:28 PM

    I have checked your email address and it was in our bounce list, this is the reason: 

    smtp; 554 p3plibsmtp01-11.prod.phx3.secureserver.net bizsmtp IB105. Connection refused. 54.240.10.164 is listed on the Exploits Block List (XBL)  Please visit http://www.spamhaus.org/xbl/ for more information.

    I have checked our IP address on the link provided on that message and noticed that everything is fine, so I have removed your email from our bounce list and you should receive your email notifications as normal again. 

    I also checked your email notifications and noticed that they are properly set, however, if the issue still persists ask your email provide to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. 

    Do not that this will work if you are using our default sender email addresses.