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jordanschreiberAsked on March 28, 2016 at 2:44 PM
I've suddenly stopped receiving email notifications when forms are submitted. I tried changing the sender address from noreply@jotform.com to my own email address. Also tried adding noreply@jotform.com to my address book and to my allowed senders list. None of this worked.
Here are a couple of the forms where I've noticed this problem so far:
https://form.jotform.com/60666190721152
https://form.jotform.com/52725518181153
I assume it's a problem for all of my forms.
Thank you for your help.
Page URL: https://form.jotform.com/52725518181153 -
Nik_CReplied on March 28, 2016 at 3:57 PM
Your Email address was in our bounce list for the following reason:
Reason(s) : smtp; 554 p3plibsmtp01-03.prod.phx3.secureserver.net bizsmtp IB105. Connection refused. 54.240.10.136 is listed on the Exploits Block List (XBL)
Please visit http://www.spamhaus.org/xbl/ for more information.
You can take a look at their FAQ on ways how to resolve the issue or why this has happened to you.
I have removed your email address from our bounce list.
If the issue persists please try reading our guide on how to setup email alerts to prevent email bouncing issues.