JotForm Footer not going away after unchecking the option in Form Preferences

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    Asked on March 28, 2016 at 03:23 PM

    Hello, I am having an issue with the jotform bottom logo bar not going away on some of my forms. In the form preferences I make sure that this setting is on no, but it is still there.


    The logo got there in the first place after a pop up message informed me that I could get more views on the form if I enabled the logo, I hit yes. Would this affect my situation any different than had I enabled it in the preferences?


    Thank you for your help

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    Answered on March 28, 2016 at 04:29 PM

    Unfortunately the form preferences option to turn it off is not working properly. The way to turn it off would be to click on Account -> Settings -> JotForm Footer.

    As soon as you uncheck it there it will hide the jotform footer form your forms and you will be taken back to the standard form views. The same applies the other way - as soon as you check it there it will switch you over to unlimited form views.

    I will however raise this to our developers to inspect why the same option in form preferences did not work just the same.

    Do of course let us know if the same option under account settings is not working by some chance neither and we would be happy to turn it off for you.