- TeckMarkAsked on March 28, 2016 at 06:01 PM
My jotform is not sending the email
Can someone call me? My form is not working. The form does not send the email any longer
firstname.lastname@example.org is the account and email of my form
Please call me at 443-336-4942
- JotForm Supportashwin_dAnswered on March 28, 2016 at 10:25 PM
I did check both the form you have in your account and it seems you have configured your notification email alert correctly to send submission emails to email@example.com. Your email address is not in our ounce list and you should receive the submission emails without any problem.
I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?
As per our email logs, the submission email was sent successfully:
[2016-03-28 22:20:45] Submission #335027245571188632 Form #51536217550148 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL
We will wait for your response.
- TeckMarkAnswered on March 29, 2016 at 01:44 PMWe did not get the test submission. But if I email to that email it does work.
TechMark Systems Inc.
- JotForm SupportMikeAnswered on March 29, 2016 at 03:50 PM
I would like to suggest trying with one of our recommended senders firstname.lastname@example.org or email@example.com on your form email notification. It will switch the sending method from the current custom sender to Amazon SES.
Please give it a try and let us know if you need any further assistance.