JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not getting form email alertsAsked by TeckMark on March 28, 2016 at 06:01 PM
My jotform is not sending the email
Can someone call me? My form is not working. The form does not send the email any longer
email@example.com is the account and email of my form
Please call me at 443-336-4942
I did check both the form you have in your account and it seems you have configured your notification email alert correctly to send submission emails to firstname.lastname@example.org. Your email address is not in our ounce list and you should receive the submission emails without any problem.
I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?
As per our email logs, the submission email was sent successfully:
[2016-03-28 22:20:45] Submission #335027245571188632 Form #51536217550148 SENT to email@example.com from firstname.lastname@example.org via SENDMAIL
We will wait for your response.
We did not get the test submission. But if I email to that email it does work.
TechMark Systems Inc.
I would like to suggest trying with one of our recommended senders email@example.com or firstname.lastname@example.org on your form email notification. It will switch the sending method from the current custom sender to Amazon SES.
Please give it a try and let us know if you need any further assistance.