Not getting form email alerts

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    TeckMark
    Asked on March 28, 2016 at 06:01 PM

    My jotform is not sending the email

    Can someone call me?  My form is not working.  The form does not send the email any longer

    dan@techmarkinc.com is the account and email of my form

    Please call me at 443-336-4942

     

  • Profile Image
    ashwin_d
    Answered on March 28, 2016 at 10:25 PM

    Hello TeckMark,

    I did check both the form you have in your account and it seems you have configured your notification email alert correctly to send submission emails to support@techmark.zendesk.com. Your email address is not in our ounce list and you should receive the submission emails without any problem. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    As per our email logs, the submission email was sent successfully:

    [2016-03-28 22:20:45] Submission #335027245571188632 Form #51536217550148 SENT to support@techmark.zendesk.com from dan@techmarkinc.com via SENDMAIL

    We will wait for your response.

    Thank you!

  • Profile Image
    TeckMark
    Answered on March 29, 2016 at 01:44 PM
    We did not get the test submission. But if I email to that email it does work.

    TechMark Systems Inc.
    Daniel Youngblood
    dan@techmarkinc.com
    443-336-4942 (Cell)
    410-987-5667 (Office)

    ...
  • Profile Image
    Mike
    Answered on March 29, 2016 at 03:50 PM

    I would like to suggest trying with one of our recommended senders noreply@jotform.com or noreply@formresponse.com on your form email notification. It will switch the sending method from the current custom sender to Amazon SES.

    Please give it a try and let us know if you need any further assistance.