What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm trying to reset my password and I'm not getting the reset instructions emailed to me

    Asked by ARI  on March 29, 2016 at 05:14 AM

    I need to reset my password to my account urgently and am not recieving the reset instructions via email.

    Page URL:

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    JotForm Support

    Answered by liyam on March 29, 2016 at 06:43 AM


    As of checking, the form you're referring to is under a guest account. You may open JotForm with the last browser that you used since guest accounts are retrievable via cookies of your browser.  If it's no longer possible, you will need to create your account by clicking the Sign-up button on the top-right side of the JotForm page and use the same email address that you have used.

    If you continue to experience problems with accessing your form after the creation of your account, please do let us know and we'll have the form moved to your new account.