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Unable to get email notificationsAsked by atelieresthetique813 on March 29, 2016 at 08:21 AM
Hi. I'm not getting form data submitted via email from https://www.jotform.com//?formID=32674297346969
It is being captured as I see it in the submissions file.
Chris Jaeger for Atelier Esthetique
Your email (email@example.com) is in the bounce list. It is the reason why you are not getting email notifications.
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from aol.com is NOT
I have remove it from the bounce list. You should be able to get the email notifications now. I checked the configuration of your email notification and I can see that it set up properly. You can try white-listing JotMail IP addresses if you like.
Hope that helps. Thank you.
Thank you for your help. I will test it again.
You're welcome. Please let us know if you have any issues. Thank you.
I have been having the same problem with several parties at work. We have used JotForm for years. Some of the e-mail addresses just recently over the past 1-3 days stopped receiving e-mail. Per this thread, I checked the "bounce list" to see they have been added. They obviously were not on previously as they were receiving e-mails up until that time. They've always received all e-mail notifications without any issues prior to now. How do we account for this & how can we prevent it from happening sporadically in the future?
I have moved your question to this thread: https://www.jotform.com/answers/805268.
We will assist you as soon as possible.