What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to get email notifications

    Asked by atelieresthetique813 on March 29, 2016 at 08:21 AM

    Hi. I'm not getting form data submitted via email from https://www.jotform.com//?formID=32674297346969

    It is being captured as I see it in the submissions file.

    ???

     

    Thanks. 

     

    Chris Jaeger for Atelier Esthetique

    Page URL:
    https://www.jotform.com//?formID=32674297346969

    email notifications email getting email notifications
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    JotForm Support

    Answered by Jan on March 29, 2016 at 09:43 AM

    Your email (chris***ger@gmail.com) is in the bounce list. It is the reason why you are not getting email notifications.

    Result:
    chris***ger@gmail.com is IN the bounce list
    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from aol.com is NOT

    I have remove it from the bounce list. You should be able to get the email notifications now. I checked the configuration of your email notification and I can see that it set up properly. You can try white-listing JotMail IP addresses if you like.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope that helps. Thank you.

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    Answered by atelieresthetique813 on March 29, 2016 at 10:27 AM

    Thank you for your help. I will test it again.

     

     

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    JotForm Support

    Answered by Jan on March 29, 2016 at 11:43 AM

    You're welcome. Please let us know if you have any issues. Thank you.

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    Answered by LongwoodRCL on March 29, 2016 at 12:24 PM

    I have been having the same problem with several parties at work. We have used JotForm for years. Some of the e-mail addresses just recently over the past 1-3 days stopped receiving e-mail. Per this thread, I checked the "bounce list" to see they have been added. They obviously were not on previously as they were receiving e-mails up until that time. They've always received all e-mail notifications without any issues prior to now. How do we account for this & how can we prevent it from happening sporadically in the future? 
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 29, 2016 at 02:40 PM

    @LongwoodRCL,

    I have moved your question to this thread: https://www.jotform.com/answers/805268

    We will assist you as soon as possible.