Why is my form no longer submitting resumes to my email, once submitted?

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    Asked on March 29, 2016 at 01:54 PM

    Upon completion of the form, it says thank you for submitting, however, I am not receiving the completed form to my emails.

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    Answered on March 29, 2016 at 03:58 PM

    I have checked email Notification setting of the form you provided and you did not set Sender E-mail address. Because of that email Notifications were not sent to your email address.

    I would suggest you to set Sender E-mail to noreply@jotform.com.

    Also email address that is set as recipient email address of your email notification is in bounce list.

    im**********kc@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com 

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please set Sender E-mail and then test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.

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    Answered on March 29, 2016 at 04:45 PM
    Thank you. The forms are now being received again.


    Brian Clifton
    Image Staffing
    MBE/DBE/SLBE Certified – Kansas City, MO
    MBE – State of Missouri

    (PH) : 816.470.9060
    (EM) : bclifton@imagestaffingkc.com
    (Web) : www.Imagestaffingkc.com

    106 W. 11th St. Ste 1550, Kansas City, MO. 64105

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    Answered on March 29, 2016 at 06:59 PM

    Thank you for updating us on the status Brian. 

    We're glad to know all is working now. 

    Contact us again anytime should you require further assistance .