What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form no longer submitting resumes to my email, once submitted?

    Asked by Brian  on March 29, 2016 at 01:54 PM

    Upon completion of the form, it says thank you for submitting, however, I am not receiving the completed form to my emails.

    Page URL:
    http://www.imagestaffingkc.com/Contact_Us.html

    email Emails receiving completion
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 29, 2016 at 03:58 PM

    I have checked email Notification setting of the form you provided and you did not set Sender E-mail address. Because of that email Notifications were not sent to your email address.

    I would suggest you to set Sender E-mail to noreply@jotform.com.

    Also email address that is set as recipient email address of your email notification is in bounce list.

    im**********kc@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com 

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please set Sender E-mail and then test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Brian  on March 29, 2016 at 04:45 PM
    Thank you. The forms are now being received again.

    v/r,

    Brian Clifton
    Image Staffing
    MBE/DBE/SLBE Certified – Kansas City, MO
    MBE – State of Missouri

    (PH) : 816.470.9060
    (EM) : bclifton@imagestaffingkc.com
    (Web) : www.Imagestaffingkc.com

    106 W. 11th St. Ste 1550, Kansas City, MO. 64105

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 06:59 PM

    Thank you for updating us on the status Brian. 

    We're glad to know all is working now. 

    Contact us again anytime should you require further assistance .

    Cheers