- BrianAsked on March 29, 2016 at 01:54 PM
Upon completion of the form, it says thank you for submitting, however, I am not receiving the completed form to my emails.
- JotForm SupportBJoannaAnswered on March 29, 2016 at 03:58 PM
I have checked email Notification setting of the form you provided and you did not set Sender E-mail address. Because of that email Notifications were not sent to your email address.
I would suggest you to set Sender E-mail to email@example.com.
Also email address that is set as recipient email address of your email notification is in bounce list.
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com
I have now removed it from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please set Sender E-mail and then test your form and check if you are receiving submissions now.
Hope this will help. Let us know if you need further assistance.
- BrianAnswered on March 29, 2016 at 04:45 PMThank you. The forms are now being received again.
MBE/DBE/SLBE Certified – Kansas City, MO
MBE – State of Missouri
(PH) : 816.470.9060
(EM) : email@example.com
(Web) : www.Imagestaffingkc.com
106 W. 11th St. Ste 1550, Kansas City, MO. 64105
- JotForm SupportjonathanAnswered on March 29, 2016 at 06:59 PM
Thank you for updating us on the status Brian.
We're glad to know all is working now.
Contact us again anytime should you require further assistance .