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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submissions not coming in

    Asked by Shelina93 on March 29, 2016 at 02:49 PM

    I built a form, put the link out there, and none of the submissions are coming in.

    Page URL:
    https://form.jotform.com/60875757386170

    Submissions in and a
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    JotForm Support

    Answered by Kiran on March 29, 2016 at 04:51 PM

    Do you mean to say that the email notifications are not being received for the form submissions? I have checked the email history log and see that the emails are sent to the email address without any issue from our end. Please see the screenshot below:

    If you are not receiving the notifications to your inbox, we request you to check in Spam/Junk folder once. Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by Shelina93 on March 29, 2016 at 05:10 PM

    No, I mean that the submissions were not showing up on the JotForm site.

    I had several people tell me they had submitted forms, and none showed up on the JotForms site. Then I ran a test one myself and it also did not show up.

    Notice that email is a test email after I had been trying to figure out what was going on.

    The only thing I changed was the "responsive to mobile" option, and the alert after they click "Submit" and now it's working, but definitely was not working before, so we lost our first 12 hours of entries.

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    Answered by Shelina93 on March 29, 2016 at 05:12 PM

    Unless there is a way in your system to locate the entries before Noon pacific time today. Probably not too many, but I think it shows 86 views, so I imagine there were a couple.

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    JotForm Support

    Answered by Kiran on March 29, 2016 at 06:33 PM

    I've tried submitting the form and see that the submission went through successfully. I am able to see that the submission is displaying the form submissions view.

    Unfortunately, if the submission data is not shown in the form submissions view, it hasn't been received to JotForm servers yet. Did you receive any error message while submitting the form or the form is embedded on any your webpages? If you have received Thank you page and a notification to your email address after submitting the form, it is a successful submission and should be shown in the submissions view. At the moment, I am able to see that there are 7 submissions for the form. 

    Please try submitting the form once again and let us know if the issue still persists. We will be happy to assist.