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ijsmaleAsked on March 29, 2016 at 10:04 PM
When I test my new form the recipient does not get the phone number. The field is left blank on the recipient's copy. Here is the link to my form. https://form.jotform.com/60878610040956 The Auto -responder copy includes the phone number but not the recipient coy. The field is there but left blank on the recipient's copy.
Here is an example of what I receive
Sign up for the Pacific Circle Marine Tour, July 9,2016
Name(s) of persons attending: Gerry Baker
Where are you coming from: Woodinville WA
Phone #:
Email Address: ian.smale@chryslerclub.org
Year, make model of Chrysler Product you will bring: 1927 Chrysler 80This is the autoresponder copy - you can see it has the phone #.
Sign up for the Pacific Circle Marine Tour, July 9,2016 Subject: Pacific Circle Marine Tour Name(s) of persons attending: Gerry Baker Where are you coming from: Woodinville WA Email Address ian.smale@chryslerclub.org Phone Number (206) 5551212 Year, make model of Chrysler Product you will bring: 1927 Chrysler 80 Powered by Create your own form today! Ian
Page URL: https://form.jotform.com/60878610040956 -
beril JotForm UI DeveloperReplied on March 30, 2016 at 3:03 AM
I am able to reproduce the same issue that you're having. I've checked the ID of your Phone Number field. I see the ID is {phoneNumber}.
However When I checked your notification the ID of your phone number is different. We would appreciate it if you could change the ID of your phone number as you see below:
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
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Ian SmaleReplied on March 30, 2016 at 12:00 PM
Thank you, I have made the correction and it's working.
Ian
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beril JotForm UI DeveloperReplied on March 30, 2016 at 12:37 PM
Thank you for confirming. We are glad to hear that the issue has been resolved for you.
If you need further assistance feel free to contact us anytime. We will be happy to assist you.