What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Android App: Masked phone number field is not displayed in the submissions data

    Asked by David J Nevell on March 30, 2016 at 04:53 AM

    I have sent numerous messages from the short form app because it does not work the notifications are infrequent and it now does not include the phone I used to get phone numbers included in the email notification and this has now disappeared when I click on the email that information is not present in your apps and also the notifications have become occasional and infrequent from your app there is something wrong with your app and I have sent at least 10 notifications to your company but no one has ever responded please respond before I post a bad review on jot form

    and work displayed POST email notification app review
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    JotForm Support

    Answered by Nik_C on March 30, 2016 at 07:08 AM

    Could you please provide more information on which platform have you used our app?

    Does this happen only on one form or you experience the same issue on every form?

    Have you updated the app to the latest version?

    We'll wait for your response.

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    Answered by lepard on March 30, 2016 at 07:45 AM
    Android
    Kind regards,
    David Nevell
    0422253751
    www.InventorsHQ.com.au
    ...
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    Answered by lepard on March 30, 2016 at 07:45 AM
    I just got a notification for the first 4 submissions and i have 66 total?
    Kind regards,
    David Nevell
    0422253751
    www.InventorsHQ.com.au
    ...
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    JotForm Support

    Answered by Kiran on March 30, 2016 at 09:45 AM

    Sorry for the inconvenience this may have caused. I've cloned your JotForm to my account and see that the submissions in the Android app are not displaying the phone number field. I'm not sure if this is happening due to the masked input. However, I'm running few tests at my end on Android app by testing different forms to investigate the issue on hand. We'll get back to you with the relevant information once I'm done with my tests.

    Thank you for your patience. 

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    JotForm Support

    Answered by Kiran on March 30, 2016 at 11:20 AM

    I'm able to replicate the issue with the masked Phone number field which is not displaying in the Andriod app. Could you let us know if you have reported the issue through the App itself since I'm not able to find any other threads related to this issue on the forum.

    Let me forward the issue to our backend team to take a look. You'll be posted on this thread if we have any update in this regard.

    Thank you! 

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    Answered by lepard on March 30, 2016 at 09:45 PM



    Dear Kiran,

    In the settings on the android app you have a section at the bottom called report a problem and another called send your suggestions. This is where I have made numerous reports.


    ...
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    JotForm Support

    Answered by EltonCris on March 31, 2016 at 02:36 AM

    Your report has now been raised to our developers by my colleague. Once this is fixed, you will be informed here. I suggest to view the submissions in your form submissions page using a browser for now so you can find all the missing phone data that are not displayed on the android app.

    So far upon checking from the server logs, there were no errors in the delivery of email notifications to your email address. They are all successfully sent. If you have more complaints about this or if you need the mail server logs, I suggest to open a new thread here in our support forum so we can assist you further on this issue.

    Thank you!

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    JotForm Developer

    Answered by berkay on October 04, 2016 at 07:57 AM

    Hi, 

     

    Masked phone number field is stable for android app now.

     

    Best.