What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email submissions

    Asked by kingkest on March 30, 2016 at 08:31 AM

    Up until this weekend we were receiving everything fine, now we are not receiving any submissions to our email. The autoresponder is working just not the regular emails.

    On any of the forms on my account, please find out this is vital to our work that we receive these emails..

     

    http://form.jotform.us/form/52015237711142

    http://form.jotform.us/form/51655871125154

    http://form.jotform.us/form/51825964962165

     

    Those are the main 3 forms we use.

    Submissions not receiving email email receiving
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    JotForm Support

    Answered by beril on March 30, 2016 at 10:28 AM

    We are sorry for the inconvenience that may have caused. Your email address, Projects@hafele.us is IN
 our bounce list.

    Results shows;

    Reason(s) : smtp; 554-mx-ncsa.hafele.com

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

    I removed it from the bounce and unsubscribe lists.

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

    Please, check the guides below for more information:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by kingkest on March 30, 2016 at 02:27 PM

    Thank you for the help. I thought it was the bounce list but i didnt know how to clear it and now i do.

  • Profile Image
    JotForm Support

    Answered by beril on March 30, 2016 at 02:39 PM

    You're most welcome. If it happens again you can also remove it from the bounce list. Kindly, check the guide below for more information:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Feel free to contact us anytime. We will be happy to assist you.