What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to your forms?

    Asked by etgoffice on March 30, 2016 at 02:06 PM

    Hi, your forms no longer work these last few weeks, they look terrible, I have a plain background instead of transparent when I embed on a website, the forms look ok on a desktop but a mess on a phone. The text spacing when set in 'Preferences' no longer works. Nor does changing the text color. Using your designer option results in hideous looking forms on phone view so I don't use it. The old forms still looks fine, but as a web designer I am setting up new forms for new clients and they are horrible, I can no longer use them for clients. Is this an issue that will be fixed or is this the new jotform experience?

    your forms new forms experience
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    Answered by Ben on March 30, 2016 at 03:43 PM

    Based on what you have mentioned, it is very likely that you are having some styles set that do not allow the options in the preferences to work.

    If you would however let us know of the forms that are not looking right and more details in regards to the same we would be happy to look into it for you and help you resolve the same issues.

    I do wish to say that there are no issues currently, but as mentioned, if they are present for you and you tell us how to recreate the same, we would be happy to assist in resolving the same.

    In regards to the system being worked on - JotForm is being updated all of the time, so if there are any issues present, they are likely to be removed in future.