- ErikZamudioAsked on March 30, 2016 at 02:07 PM
Well like the title of this question, i have a form that have a configuration to send notifications to other email (not the account mail) and was working fine...but... from thursday 24 the email notifications don't work anymore....
The form name on my Account is: "Mujer Exitosa Dannys"
Which additional details needs you to help me solve this issue?
Thanks a lot!
- JotForm SupportBJoannaAnswered on March 30, 2016 at 03:56 PM
I have checked form you provided and email address that is set as recipient email of that form is in bounce list. Our system gave following result:
d******ta@i****.mx is IN the bounce list
Reason(s) : smtp; 554
I have now removed it from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
Feel free to contact us if you need any further assistance.
- ErikZamudioAnswered on March 30, 2016 at 04:40 PM
I really appreciate your help
Now one new feature learned!!
And you're right, now works perfectly again :)
Thanks again and have a nice day!