What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with email notifications

    Asked by ErikZamudio on March 30, 2016 at 02:07 PM

    Hi JotForm!

    Well like the title of this question, i have a form that have a configuration to send notifications to other email (not the account mail) and was working fine...but... from thursday 24 the email notifications don't work anymore....


    The form name on my Account is: "Mujer Exitosa Dannys"

    Which additional details needs you to help me solve this issue?


    Thanks a lot!


  • Profile Image
    JotForm Support

    Answered by BJoanna on March 30, 2016 at 03:56 PM

    I have checked form you provided and email address that is set as recipient email of that form is in bounce list. Our system gave following result:

    d******ta@i****.mx is IN the bounce list 

    Reason(s) : smtp; 554

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now.

    Feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by ErikZamudio on March 30, 2016 at 04:40 PM

    Hi BJoanna!

    I really appreciate your help

    Now one new feature learned!!

    And you're right, now works perfectly again :)

    Thanks again and have a nice day!