The emails are not being received at our end

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    Lisa Frank 
    Asked on March 30, 2016 at 03:09 PM

    Our forms are set up to go to but they are not being delivered to that address.


    Please see form id 11075154528, the emails not being sent to


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    Answered on March 30, 2016 at 05:01 PM

    I can see from the logs that the new notifications are now sent to that email address.

    Your email might be on the bounce list that's why you are not receiving emails from JotForm. Bounce listed email is usually due to your mail server being unavailable or your mail server is rejecting emails from AmazonSES, one of our email sending service provider. To prevent your email from going into the bounce list again, we suggest to add Jotform into your whitelist

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    Lisa Frank 
    Answered on March 30, 2016 at 05:45 PM
    New response received
    Got it thanks!!!
    Lisa Frank
    Vice President Kars-R-Us
    877-527-7758 (office)
    626-628-3056 (fax)