What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my forms stopped sending e-mail notifications

    Asked by starsandstripesmgmt on March 30, 2016 at 10:18 PM
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    JotForm Support

    Answered by Welvin on March 31, 2016 at 02:30 AM

    That is because your email address has been added to our bounce list. I've fixed it for you, but to avoid this from happening again, we suggest checking the following guide and follow our recommendations such as adding us to your server whitelist settings.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues