What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to download the uploaded files

    Asked by ADEX2015 on March 31, 2016 at 03:32 AM

    Hi Jotform,

     

    I'm having troubles downloading the uploaded files for one of my forms and my upload space hasn't exceeded yet: https://form.jotform.com/52492166782968.

     

    Could you please help with this?

     

    Thank you!

     

    Rachel

    Page URL:
    https://form.jotform.com/52492166782968

    Screenshot
    uploaded files downloading My Forms JotForm exceeded
  • Profile Image
    JotForm Support

    Answered by Kiran on March 31, 2016 at 04:10 AM

    I see that your account is tagged with Overlimit since you have received 1000 submissions. I see that your account is holding Premium subscription which is limited to 1000 submissions per month. The submission counter will be reset on the first day of the following month. Since we are on the last day of the month, I've reset the submission count to 950 so that you can receive more submissions and should be able to download the files.

    Please check now and let us know if you need any further assistance. We will be happy to assist.