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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The "Hide Empty Fields on Email Alerts" option is disabled on new "Properties" wizard

    Asked by Augustinianum on March 31, 2016 at 08:17 AM

    Hello Jotform,

     

    Want to Hide empty Fields in autorespond e-mail and found the support page for it.

    But seems this option is missing in the new interface.

    Is there a way to get this working again?

     

    Thanks!

    email alerts hide empty fields email in
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    JotForm Support

    Answered by mert on March 31, 2016 at 11:33 AM

    Hi there,

    I confirmed that the related feature is disabled on the new wizard; but you don't need to worry about it, we can use the old wizard for "Properties" by adding a parameter "&old" to the JotForm URL.

    Please, see the example from the below:

    https://www.jotform.com//?formID=52394031275856&old

     

    For further assistance, please do let us know.

    Regards.