What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to change your username? It doesn't appear like you can do that under the Account tab.

    Asked by creicks on March 31, 2016 at 09:52 AM
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    JotForm Support

    Answered by Kiran on March 31, 2016 at 12:07 PM

    Yes. You are right. Account username cannot be changed from the Account settings by the user itself. However, we can change it for you. If you want to change your account username, please provide us with any of your 3 choices of usernames in the order you prefer so that we can change your account username depending on their availability.

    Hope this information helps! 

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    Answered by creicks on March 31, 2016 at 12:45 PM
    Thank you so much for the response – can you change it to one of the following:
    Will the links to our forms change to match the updated username?
    Thank you!
    Caitlin H. Reicks, MPA
    Accreditation Services Specialist
    Association of American Medical Colleges (AAMC)
    Liaison Committee on Medical Education (LCME)
    655 K Street NW, Suite 100, Washington, DC 20001
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    JotForm Support

    Answered by Kiran on March 31, 2016 at 02:49 PM

    As I check, I see that the username is available for you to change. If you are using any custom URLs, you'll need to re-embed or share the new URLs again. This is due to custom URLs contain username in the links. If you are using direct URLs/embed codes, it is not required to make any changes at your end. 

    Please confirm so that we can proceed to change the account username. We will wait for your response. Thank you!