What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account status is overlimit

    Asked by boonemarketing on March 31, 2016 at 11:04 AM

    Hello,

     

    Our form disappeared on our website stating that we were over our limit. In addition to this form, we have several forms in various areas, so I deleted the submissions to a few forms, but the issue hasn't been resolved. Can you let me know how we can resolve this with the free plan?

    exceeded addition resolved submissions overlimit
  • Profile Image
    JotForm Support

    Answered by Jan on March 31, 2016 at 01:08 PM

    You exceeded on the number of form views per month which is why your account status is overlimit. The counter resets every first day of the month. It means that the limit counter will reset back to 0 on April 1, 2016.

    Hope that helps. Thank you.

  • Profile Image

    Answered by boonemarketing on April 01, 2016 at 07:43 AM

    So if I upgrade to the first pkg, will that eliminate the issue? We are the 1st and the issue is still not resolved.

  • Profile Image

    Answered by boonemarketing on April 01, 2016 at 07:49 AM

    Ok, form is back, but still would like to know if I upgrade to just the next pkg that would resolve the issue or need to go higher than that. How many views are allowed per pkg per month?

  • Profile Image

    Answered by boonemarketing on April 01, 2016 at 08:47 AM

    Actually not all forms are up and running again.

  • Profile Image
    JotForm Support

    Answered by Jan on April 01, 2016 at 11:04 AM

    I checked one of your forms and I can see that it is working properly.

    I can see here that you already upgraded to a Bronze plan. In this package, you can enjoy 1,000 monthly submissions, 10gb storage space, 3 sub-user accounts and 10,000 monthly form views.

    Let us know if you need any help. Thank you.