What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does your pricing indicate that "100" submissions for FREE?

    Asked by Lzacrep on March 31, 2016 at 11:10 AM

    But now I have been notified that I am over 10 and my form will be disabled tomorrow at 12pm...I need someone to explain this to me right away! Can I get the Bronze upgrade right away via credit card/debit? This is for my employers and the form is a job application of which we have an active radio commercial campaign running right NOW!

    11:06 am EST 3/31/16

    Please contact me ASAP

    Leigh Zacrep

    Page URL:
    http://www.calldirectpartners.com

    Screenshot
    Submissions job application credit card 3
  • Profile Image
    JotForm Support

    Answered by david on March 31, 2016 at 01:09 PM

    The form referenced in the email you received was created under a Guest account.  Guest accounts are unregistered accounts and have lower limits than Free accounts since they do not require registering the account. 

    Since you have registered your account, your form is now back under its limits.  If any forms are still showing as over limit, let us know which form specifically and we will move it to your account to reactivate it.