Why does your pricing indicate that "100" submissions for FREE?

  • Lzacrep
    Asked on March 31, 2016 at 11:10 AM

    But now I have been notified that I am over 10 and my form will be disabled tomorrow at 12pm...I need someone to explain this to me right away! Can I get the Bronze upgrade right away via credit card/debit? This is for my employers and the form is a job application of which we have an active radio commercial campaign running right NOW!

    11:06 am EST 3/31/16

    Please contact me ASAP

    Leigh Zacrep

    Jotform Thread 807014 Screenshot
    Page URL: http://www.calldirectpartners.com
  • David JotForm Support
    Replied on March 31, 2016 at 1:09 PM

    The form referenced in the email you received was created under a Guest account.  Guest accounts are unregistered accounts and have lower limits than Free accounts since they do not require registering the account. 

    Since you have registered your account, your form is now back under its limits.  If any forms are still showing as over limit, let us know which form specifically and we will move it to your account to reactivate it.