What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I still receive an email about my form views limit even if I have enabled the Jotform footer

    Asked by lisapiano3625 on March 31, 2016 at 11:41 AM

    Hello, recently I received an email that I was getting close to my form view limit and I was given instructions to change a setting to allow Jot Form to place a footer ad at the bottom of my forms in order to remove the view limit. I clicked the box to allow this but I still received another email this morning saying that I have now reached my form limit.

    Why is this happening if I allowed the footer to be added?

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2016 at 03:14 PM

    Our apologies. I have just reactivated your account. We are on a backup and you will most likely not able to see the changes in the Account - Settings page, but your forms should be up by now.

  • Profile Image

    Answered by starlightloftconversions on May 23, 2016 at 12:30 PM

    Hello, I'm having the same error, does it take a while for this to apply as I've selected the box but still seeing the over quota message.



  • Profile Image
    JotForm Support

    Answered by Welvin on May 23, 2016 at 01:14 PM

    @starlightloftconversions: I will address your issue into a separate thread. Please check it here: https://www.jotform.com/answers/845043