I still receive an email about my form views limit even if I have enabled the Jotform footer

  • lisapiano3625
    Asked on March 31, 2016 at 11:41 AM

    Hello, recently I received an email that I was getting close to my form view limit and I was given instructions to change a setting to allow Jot Form to place a footer ad at the bottom of my forms in order to remove the view limit. I clicked the box to allow this but I still received another email this morning saying that I have now reached my form limit.

    Why is this happening if I allowed the footer to be added?

    Thank you!

  • Welvin Support Team Lead
    Replied on March 31, 2016 at 3:14 PM

    Our apologies. I have just reactivated your account. We are on a backup and you will most likely not able to see the changes in the Account - Settings page, but your forms should be up by now.

  • starlightloftconversions
    Replied on May 23, 2016 at 12:30 PM

    Hello, I'm having the same error, does it take a while for this to apply as I've selected the box but still seeing the over quota message.

     

    Thanks,

  • Welvin Support Team Lead
    Replied on May 23, 2016 at 1:14 PM

    @starlightloftconversions: I will address your issue into a separate thread. Please check it here: https://www.jotform.com/answers/845043.