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  • Profile Image

    I stopped getting my email notifications starting yesterday on my form

    Asked by CDICORP on March 31, 2016 at 12:17 PM

    Any idea whats going on?

    email notifications email Getting
  • Profile Image
    JotForm Support

    Answered by Kiran on March 31, 2016 at 03:44 PM

    I see that your email address is in our bounce list and hence you are not receiving any emails for the submissions. I've now removed the email from the bounce list and everything should be normal now.

    Please check now and get back to us if the issue still persists. We will be happy to assist you further.
     
    We also request you to refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     
     
    Thank you! 
  • Profile Image

    Answered by CDICORP on March 31, 2016 at 04:44 PM
    Why would it be in the bounce list?
    Is there a way to prevent this?
    Thanks,
    Joe Nardi
    CDI Corp - General Manager
    joenardi@cdi-corp.com
    773-205-2960(tel:773-205-2960)ex. 19
    Visit us online at www.cdi-corp.com
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 31, 2016 at 05:54 PM

    When the emails sent to any particular email id and the emails were not delivered repeatedly in any case, then the email ID will be added to our bounce list. Since the email is removed from the bounce list now, you should be able to receive emails without any issue. You may avoid the email address to added in the bounce list, please me sure that all the settings are correct in your Email settings. Also, please follow the guide provided above to avoid bouncing related issues.

    Here is the link again for you.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!