What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled.

    Asked by er1ca2000 on March 31, 2016 at 12:29 PM

    I am not sure but I cannot preview my form or anything. It is disabled. Am I doing something wrong?

    form is disabled preview cannot preview OR cannot
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    JotForm Support

    Answered by Charlie on March 31, 2016 at 03:58 PM

    Your account was autosuspended because one of your forms is asking for a computer or email password. You are also asking for users if they have an Apple ID and if they know the password.

    Please note that we do not allow forms asking for sensitive information like usernames, passwords, log in credentials, credit card information and the likes, this mimics a possible phishing act. This is a violation of our terms of use. Please check our terms page here: http://www.jotform.com/terms/. Our anti-phishing tool scans your form for keywords that may violate our terms. 

    I see you seem to be using the form for IT assistance, I have removed the guilty fields and re-activated your account. Please do avoid creating similar form fields, please check our terms page for the things that are not allowed in the form creation.

    Do let us know if you need more information on this.