What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    People cannot make payment on my form

    Asked by lizziesorkin on March 31, 2016 at 01:22 PM

    My form isn't letting people may payments.

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    JotForm Support

    Answered by david on March 31, 2016 at 04:14 PM

    We had a brief outage earlier that has since been fixed.  Your forms should be able to accept payments once again.  If your users are still unable to submit payment, let us know what specifically the error they are receiving is and we will be happy to assist you further.