What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Preferences>>General>>Status: it bounces back to "Enable" when trying to select any option while on Mac OS

    Asked by RainbowChorale on March 31, 2016 at 05:20 PM

    In preferences there used to be a place to disable the form on a date that I determine.  Did you get rid of the feature? I can't find it. Thanks.





  • Profile Image

    Answered by Boris on March 31, 2016 at 08:06 PM

    Sorry about the difficulty in finding it, but please don't worry - this option still exists.

    We are currently introducing a new version of our Preferences - similar to how our emails, widgets, integrations, conditions and similar are already displaying. In our new interface, to access the option to disable form on a specific date, please go to the following:

    Preferences > General tab (selected by default) > Status, and select Disable on date. This will add an Expire Date field where you can set the expiration date.

    Please see the following image for visual guidance:

    Please let us know if you need any further assistance, we are here to help.

  • Profile Image

    Answered by RainbowChorale on March 31, 2016 at 09:01 PM

    Original question:

    Thank you Boris. I found the new feature in Preferences, but unfortunately, it does not work. When I select "Disable on date" it bounces back to "Enabled"  Can you check this out for me? Thank you again.


    New question:

    Thank you page widget problem  (feel free to move this question to a separate conversation or issue)

    Since we are discussing your new widgets . The "Thank you" widget has a little "bug."  When I first encountered it, the thank you page was displayed in the view window. Now, nothing appears, and I am forced to press "change page link" to see what was inputted. I then have to open a separate browser window to test that the link is correct.  It some one could look into that, it would be appreciated.

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 01, 2016 at 02:30 AM

    I cloned your form and changed the status to disable on date. I cannot seem to replicate the issue that you encountered, as when I closed the wizard and opened it again, the change I made was still applied. The status is still "Disable on date".

    Can you try clearing your form cache to see if that resolves the issue? Here's how: How to Clear Your Form Cache?. You can also clear the browser cache by following this guide: How To Clear Browser Cache

    Do let us know if the issue persists.

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 01, 2016 at 02:32 AM

    To better assist you with your next concern, I have moved the question to a new thread. Here's the link to that thread: https://www.jotform.com/answers/807883. Thank you.

  • Profile Image

    Answered by RainbowChorale on April 01, 2016 at 10:35 AM


    This appears to be a browser issue for me.  I usually work in Safari. When I tried it in Firefox, it works fine.

    If you can mention this to your developers, I would appreciate it. As a Mac user, I use Safari as my default browser. Thanks again.


  • Profile Image
    JotForm Support

    Answered by BDAVID on April 01, 2016 at 12:51 PM

    You are right, I was able to replicate the issue on an emulator:

    I will report this to our second level, you will be updated via this thread when this gets fixed.