What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened to Hide "Empty Fields on Emails" in the Form Builder Preferences?

    Asked by rabebri on March 31, 2016 at 05:28 PM

    I am unable to access all of the preference options that I used to be able to. Was there some upgrade?

    I want my email to exclude empty fields.

    preferences button
  • Profile Image

    Answered by salesoperations on March 31, 2016 at 07:49 PM

    Any update.  I am also missing this feature.  Did it move?

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    JotForm Support

    Answered by Welvin on April 01, 2016 at 01:19 AM

    Yes, we have a new version of the Preferences window and some options are hidden by default and some options have been moved to new location and some are removed. 

    The "Hide Empty Fields on Emails" option is planned to be moved to the Email wizard, but I just checked it and nothing's there so if needed, please call the following URL to bring back the old interface:

    https://www.jotform.com/?old

    Likewise, just call https://www.jotform.com/?test to load the new interface.

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    Answered by salesoperations on July 14, 2016 at 12:45 AM
    Hello,
    Have you replaced the “Hide Empty Fields” somewhere else as described in the email below yet? Any ETA?
    Louise Mickelson | SANMAR
    Projects, Communications & Operations Supervisor | Sales Operations
    22833 SE Black Nugget Road, Suite 130
    Issaquah, WA 98029
    Direct 206-727-6438 | Fax 206-727-3312
    [cid:image007.png@01CFA1BC.04522690]
    [Picture1] [Picture2] [Picture3] [Picture4]
    This message is for the sole use of the intended recipient and may contain confidential information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please delete immediately.
    ...
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    JotForm Support

    Answered by Chriistian on July 14, 2016 at 05:02 AM

    I would like to inform you that the Hide Empty Fields option is no longer available in the new preferences/email wizard. By default, empty fields will automatically be hidden from the email notification. Regards.

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    Answered by brabe on July 14, 2016 at 10:02 AM

    That's great! So will this also be true for ALL Notifications and Autoresponders?

    Let me clarify. I may be off-base and/or using the wrong terminology, but I had the impression that previously it was only possible to hide empty fields for the initial Notification or AutoResponder. 

    So now, let's say I create 2 Notifications and 2 Autoresponders. Will empty fields be hidden for all of these templates?

    Thanks for your support and clarification!

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 14, 2016 at 10:46 AM

    Yes, all new notification/autoresponder emails you create will have Hide Empty Fields enabled by default.