What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People are getting a message that their attachment is too large

    Asked by MissUtahPageant on March 31, 2016 at 07:20 PM

    These are not huge documents.  One page of typed info.  Why are they being told it is too large and cannot attach it.

     

    Page URL:
    www.missutahpageant.org

    message Getting large a
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    JotForm Support

    Answered by liyam on April 01, 2016 at 12:20 AM

    Hello MissUtahPageant,

    I'm having difficulty finding the form with the upload field. In order for us to be able to look into the problem you're encountering with your form, can you please share with us the link to the form in issue?

    Looking forward to your response.

    Thanks.

  • Profile Image

    Answered by MissUtahPageant on April 04, 2016 at 01:45 AM
    https://www.jotform.com//?formID=60714169115149
    https://www.jotform.com//?formID=60710899016155
    ...
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    JotForm Support

    Answered by beril on April 04, 2016 at 03:57 AM

    Thank you for sharing your forms. I've cloned and tested your form. I am not able to reproduce the same issue that you're having. The form was submitted without any issue.

     

    You can also increase the size limits of the file upload field to 3MB as you see below:

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.