People are getting a message that their attachment is too large

  • MissUtahPageant
    Asked on March 31, 2016 at 7:20 PM

    These are not huge documents.  One page of typed info.  Why are they being told it is too large and cannot attach it.

     

  • liyam
    Replied on April 1, 2016 at 12:20 AM

    Hello MissUtahPageant,

    I'm having difficulty finding the form with the upload field. In order for us to be able to look into the problem you're encountering with your form, can you please share with us the link to the form in issue?

    Looking forward to your response.

    Thanks.

  • MissUtahPageant
    Replied on April 4, 2016 at 1:45 AM
    https://www.jotform.com//?formID=60714169115149
    https://www.jotform.com//?formID=60710899016155
    ...
  • beril JotForm UI Developer
    Replied on April 4, 2016 at 3:57 AM

    Thank you for sharing your forms. I've cloned and tested your form. I am not able to reproduce the same issue that you're having. The form was submitted without any issue.

    People are getting a message that their attachment is too large Image 1 Screenshot 30

     

    You can also increase the size limits of the file upload field to 3MB as you see below:

    People are getting a message that their attachment is too large Image 2 Screenshot 41

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.