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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your "crazy balloons" broke my form URL and cost us money, I was in the

    Asked by tdehn on April 01, 2016 at 12:06 PM

    Your "crazy balloons" broke my form URL and cost us money, I was in the editor live when you you released this bullshit. not to mention you pulled me my from my vacation to fix the form.

    What was the purpose of this?

    WHY WAS IT NECESSARY? AS IF THE I.T. DEPT DOESN'T HAVE ENOUGH TO DO?

    This is a business, not a playground.

    We pay your company hard currency to provide a service. Please keep your juvenile code monkey ideas out of it.

    Please don't EVER do this again.



    This is a re-post of a comment on

    currency and company keep
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    JotForm Founder

    Answered by aytekin on April 01, 2016 at 12:08 PM

    The balloons are only on the My Forms page. They are not on the editor. So, there is no way for them to cause any problems on your forms. 

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    Answered by tdehn on April 01, 2016 at 12:18 PM

    Here's my experience:

    I was working in the editor yesterday.

    I was called elsewhere and left the editor open.

    I changed NOTHING on the form.

    This morning I received a call from our users  that the link was broken.

    Sure enough, it was. 

    I switched to my editor page, and suddenly there are  form errors all over the page which I had never seen before and fucking balloons everywhere.

    So you tell me what the issue was.

    Even if the balloons caused no technical issue, you can clearly see it wasn't appreciated by more than a few customers. 

    Why would you purposely create confusion and/or any sort of issues  to your paying customers?

    At the end of the day, did this stunt result in more revenue for jotforms and did it generate happy

    customers? or did you you just use your own PAYING customer base as your own personal april fool's joke? 

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    JotForm Founder

    Answered by aytekin on April 01, 2016 at 12:24 PM

    You should not leave the form builder open. It has an auto save feature and you might also open it multiple times accidentally.

    You can recover your form using the Form Revision History:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

     

    I am sorry to hear that you lost work and customers. But this problem has nothing to do with the balloons. 

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    Answered by AlecTaylor on April 01, 2016 at 12:41 PM

    I agree. The balloons stunt was annoying and distracting. Although I appreciate the gesture was supposed to be light hearted!

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    Answered by Sue Singleton  on April 01, 2016 at 09:44 PM

    My jotform is not working right ever since this ballon thing (which I am not happy about)..seriously are you kidding me!  anyways...after someone fills in one of my forms they get an email back and i get an email ...well none of this is working anymore...I can see the submission in the submissions area but i am not getting the email any more on any of my forms..and neither is the person who registered for one of our programs...I have no clue what is wrong..is someone else taken over jotform? seriously this all started with the balloons crap..not fun

     

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    JotForm Founder

    Answered by aytekin on April 02, 2016 at 12:30 AM

    We receive 300-400 new tickets every day. So, it is expected that people will continue having problem on April Fool's day. I wish the balloons could have helped all the problems to go away. But, all I can assure you is that balloons have nothing to do with your problem. :) 

    I can see that the problems started happening on March 31:

    Your email address was in the bounce list. I have now removed it. 

     

    In the future, if you have similar problems you can check the bounce list and you can remove your email address yourself. We have a bounce list check button here:  

    https://www.jotform.com/myaccount/settings

     

    If you need to receive those emails for your records, you can open them on the Submissions page and click on the edit button. When you edit the submission, notification emails you receive will be resent.