What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions are being deleted and I am unable to recover them from Revision History.

    Asked by stretchandstaple on April 01, 2016 at 03:18 PM

    This form https://form.jotform.com/53356663043960 should function the same as this form https://form.jotform.com/60077597088973 which started as a clone of it. It was working Tuesday 3-29 and then it stopped working. I went through the revision history and I didn't make any of the changes it is claiming I did, and even when I go back four months the conditions still aren't functioning.  Like I said they were all functioning properly on Tuesday 3-29

     

    Please help this is disrupting our business as it is our main checkout form, and we are an ecommerce retailer.

    Page URL:
    https://form.jotform.com/53356663043960

    stopped working JotForm 3 same
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    JotForm Support

    Answered by Nik_C on April 01, 2016 at 05:33 PM

    I opened a ticket for your issue. We'll get back to you as soon as we get some update from our developers.

    We are sorry for any inconvenience this has caused you.

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    Answered by stretchandstaple on April 04, 2016 at 05:21 PM

    any update here?

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    JotForm Support

    Answered by Nik_C on April 04, 2016 at 07:15 PM

    Our developers are still checking on this issue, we'll follow up as soon as we have any information.

    Thank you for your patience.