What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification not working.

    Asked by tbcrllc on April 01, 2016 at 04:09 PM

    Recently we stopped receiving email notifications of our submissions. This is for the forms 'TBCR Webform Side Banner' and 'TBCR Webform - Wide Home Page'.


    Please advise, the notification is a crucial part of or business model in capturing these leads ASAP.

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    JotForm Support

    Answered by Kiran on April 01, 2016 at 05:09 PM

    I see that your email address is in our bounce list and the emails sent to this address are not delivered. I've now removed it from the bounce list and you should be receiving the email notifications normally.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.