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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account downgrade

    Asked by invisage on April 02, 2016 at 11:06 AM

    can you please explain why my account has been downgraded?



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    JotForm Support

    Answered by liyam on April 02, 2016 at 01:59 PM

    Hello invisage,

    It appears that your account was canceled from your Paypal account on March 29. If you did this cancellation, this was the cause of your account's downgrade. However, I was also able to find the subscription for Bronze for a bi-yearly plan so I have now changed your subscription status to Bronze. If you're unable to view the status of your subscription from your account's view, please try to log out and log back in to refresh the information on your browser.

    If you have other questions or concerns, please do let us know.

    Thanks and warm regards.