What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access forms due to suspected phishing activity.

    Asked by Arit Amana  on April 03, 2016 at 03:59 PM

    The ONLY forms I have created are QUIZZES for my students. NONE of them ask for password information and I don't believe any of them count as phishing forms. So WHAT is the issue????? Please EXPLAIN to me WHAT MADE MY ACCOUNT eligible for suspension, so I may avoid doing so in the future. The ability of my students to access these forms is VERY IMPORTANT. PLEASE FIX! 

    phishing forms disabled forms suspended auto-suspension
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    JotForm Support

    Answered by Mike_G on April 03, 2016 at 05:13 PM

    There are some texts on your forms like, "login" and "account", that alarmed our system and marked your account causing it to be auto-suspended. We apologize for the system being so sensitive about this matter as we are just trying to prevent phishers from taking advantage of our forms to collect sensitive information. I have reactivated your account as for further checking it doesn't violate any of our terms when it comes to phishing.

    You will be able to access your forms again. Thank you for understanding.